Frequently asked questions
We offer three subscription tiers:
Free Plan - $0/month with ads and limited skips
Premium Plan - $9.99/month for ad-free listening and unlimited skips
Premium Plus Plan - $14.99/month includes everything in Premium plus priority access to live events and exclusive content
We accept the following payment methods:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
PayPal
Apple Pay
Google Pay
Gift cards and promotional codes
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period, and you won't be charged again. No cancellation fees apply.
Yes! New users can enjoy a 30-day free trial of our Premium Plan. No credit card required for the first 7 days, and you can cancel anytime during the trial period.
Yes! Our Family Plan costs $16.99/month and includes up to 6 individual Premium accounts with separate profiles, playlists, and recommendations. Each member gets their own login credentials.
Yes, Premium and Premium Plus subscribers can download up to 10,000 songs per device on up to 5 devices for offline listening. Downloaded content remains available as long as you maintain an active subscription.
Our library contains over 80 million songs across all genres, with thousands of new tracks added daily. We also feature exclusive releases and live recordings not available elsewhere.
Audio quality varies by plan:
Free Plan - Standard quality (128 kbps)
Premium Plan - High quality (320 kbps)
Premium Plus Plan - Lossless quality (up to 24-bit/192 kHz)
Absolutely! All users can create unlimited playlists, share them with friends, and collaborate on playlists together. You can also follow playlists created by other users and our curated editorial playlists.
Zoomlly Jams offers a comprehensive vacation policy for all full-time employees:
New Employees (0-2 years) - 15 days of paid vacation per year
Mid-Level Employees (2-5 years) - 20 days of paid vacation per year
Senior Employees (5+ years) - 25 days of paid vacation per year
Additional benefits include:
10 paid holidays per year
5 personal days for any reason
Unlimited sick leave (with manager approval for extended absences)
Vacation days roll over up to 5 days per year
Option to cash out unused vacation days at year-end
Employees must submit vacation requests at least 2 weeks in advance through our HR portal. Requests are subject to manager approval based on team coverage and business needs.
Zoomlly Jams offers various event experiences including:
Live-streamed concerts and festivals
Virtual meet-and-greets with artists
Exclusive listening parties for new album releases
In-person concert tickets (Premium Plus members get priority access)
Live events are accessible through the "Events" tab in the app or website. Premium Plus subscribers get priority access and exclusive events, while some events are available to all subscription tiers.
Yes, most live events are recorded and available on-demand for 30 days after the original broadcast. Premium Plus subscribers have unlimited access to our complete event archive.
Zoomlly Jams works on:
iOS devices (iPhone, iPad) - iOS 13 or later
Android devices - Android 8.0 or later
Web browsers (Chrome, Firefox, Safari, Edge)
Smart TVs (Samsung, LG, Sony, Roku)
Smart speakers (Amazon Alexa, Google Home, Apple HomePod)
Gaming consoles (PlayStation, Xbox)
Desktop apps (Windows, macOS)
Free users can stream on one device at a time. Premium subscribers can stream on up to 3 devices simultaneously, while Premium Plus subscribers can use up to 5 devices at once.
Yes! Zoomlly Jams integrates with Apple CarPlay and Android Auto. You can also connect via Bluetooth or auxiliary cable to your car's audio system.